Customer Success Representative - Green Rabbit
Job ID: 141162BR
Type: Sales
Salary: 60,000 - 65,000
Primary Location: Braintree, Massachusetts
Date Posted: 03/30/2026
Job Details:
Company Description:
Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.
Job Description:
Green Rabbit (A part of Performance Food Group Vistar Segment) is an e-commerce distributor leading the industry in cold chain solutions shipped straight to your door! We are experiencing rapid growth and looking to add a Customer Success Representative to our team. This individual will serve as the leading point of contact for assigned accounts, ensuring high customer satisfaction, profitable account strategies, and desired growth.This is a Monday - Friday - ONSITE position in Braintree, MA
Position Summary
The Customer Success Representative is responsible for managing and growing strategic brand partnerships through high-touch account management, onboarding, operational coordination, and white glove service delivery. This role serves as the central point of accountability between Brands and internal teams, including Sales, Operations, Inventory, Quality, IT, Finance, and Logistics-to ensure seamless execution, SLA compliance, and profitable growth.
The CSR owns the full lifecycle of assigned accounts: from onboarding and expansion to special projects, seasonal planning, inventory management, compliance monitoring, and day-to-day operational excellence.
Responsibilities:
Account Growth & Sales Support
Expand existing brand product lines, divisions, and customer programs
Support promotions, limited-time offerings, holiday programs, and special projects
Partner with Sales on brand introductions, pipeline planning, and referrals
Onboarding & Account Management
Lead onboarding for new customers and brand expansions
Coordinate item setup, incoming inventory, reporting, and training
Ensure smooth go-live execution and ongoing SLA compliance
Serve as primary point of contact for assigned brand portfolios
Strategic Planning & Forecasting
Plan seasonal volume increases, special projects, and peak periods
Monitor expiring inventory, sales trends, and compliance risks
Forecast demand and proactively mitigate operational or inventory constraints
White Glove & Special Projects
Scope, price, and execute complex brand initiatives and custom programs
Create project timelines, SOWs, and operational workflows
Coordinate execution across Operations, Inventory, Quality, IT, Packaging, and Logistics
Operational & Inventory Coordination
Manage inventory planning, cycle counts, adjustments, FEFO, and expiring product
Coordinate receiving, POs, ASNs, and inbound logistics
Resolve order issues, shipping exceptions, reships, and customer change requests
Compliance, Reporting & Quality
Monitor SLA, Amazon, and customer compliance
Support quality reviews, recalls, and special handling requirements
Create internal and external reporting for brands and operational teams
Communication & Collaboration
Lead recurring brand meetings and internal planning sessions
Maintain clear documentation and account coverage
Partner cross-functionally to resolve issues and drive continuous improvement
Benefits:
Click Here for Benefits InformationQualifications:
Bachelor's degree preferred or equivalent experience5+ years of experience in account management, national accounts, customer success, or operations within e-commerce, logistics, food, or cold chain environments
Proven experience managing complex, high-volume, multi-channel accounts
Strong cross-functional leadership and problem-solving skills
Excellent communication, organization, and project management abilities
Proficiency with ERP/WMS systems, Excel, reporting tools, and e-commerce platforms
Preferred qualifications:
EEO Statement:
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.