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Technical Services Analyst - Network Support

Plano, TX Job Reference ID: REF1193E
Company Description:

Established over 125 years ago, Core-Mark is a Fortune 400 company that continues to grow, with approximately $14 billion in sales, 30 divisions and 44,000 customer locations across the United States and Canada. Core-Mark is a leading distributor of fresh food and consumer packaged goods to the
convenience retail industry. Core-Mark offers a full range of products, marketing programs and technology solutions; and is recognized as one of the largest and most valued marketers of fresh and broad-line supply solutions.

Our company culture provides a progressive, growth-oriented work environment, where you’ll enjoy greater independence, and a strong team atmosphere. We provide excellent benefits, including medical, dental, vision, 401(k) or RRSP with employer matching and immediate vesting, tuition reimbursement, voluntary
benefits (US only), and opportunity for career advancement.

Want fresh? Count on us.

At Core-Mark, we celebrate difference and thrive on it for the benefit of our employees, our services and our community. Core-Mark is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

TECHNICAL SERVICES ANALYST - NETWORK SUPPORT

Location: Plano, TX

Department: Information Technology Group (ITG)

Reports To: Manager, Technical Services


SUMMARY:

The Technical Services Analyst is responsible for the installation, maintenance, and support of hardware and technologies used internally by Core‐Mark employees at all Core‐Mark locations. Supported hardware and technology systems include the data network, wireless infrastructure, facility power systems, facility cabling systems, telephone systems, IBM midrange systems, and other connected peripherals and applications. This is a full time permanent position.

Using effective communication, technical, and analytical skills, the Technical Services Department works directly with end users and systems vendors to quickly resolve issues and design solutions, enabling Core‐Mark’s core business functions to be performed with maximum efficiency.

MAJOR RESPONSIBILITES/DUTIES:

Technical support

·Supports, monitors, maintains, and troubleshoots network hardware and user endpoints.

·Analyzes and resolves problems as reported by users or Core‐Mark Support Services using appropriate methods.

·Assists in troubleshooting as needed by other members of the Information Technology Group.

·Communicates effectively with all Core‐Mark employees, drawing upon resources necessary to quickly resolve issues.

·Performs administrative and configuration duties as required.

·Takes a turn in a weekly rotation for being on call for after‐hours support issues. This includes all day Friday, Saturday, and Sunday.

Installation and upgrades of systems

· Performs remote assistance of new peripheral installation for all Core‐Mark locations.

·Performs on site installations and upgrades of major systems for all Core‐Mark locations.

·Assists in systems conversions at new Core‐Mark acquisitions.

·Travel will be required for some of these installations, including internationally to Canada.

·Work will sometimes need to be performed after hours or on weekends, including all day Friday,    Saturday, and Sunday. Availability will sometimes be necessary during company‐observed           holidays and established maintenance windows.

Qualifications:

REQUIREMENTS/QUALIFICATIONS:

Education

· Post secondary degree in computer systems or a related technical field and 4 years of applicable work experience.

· Equivalent combination of education and experience may be considered.

Experience

Experience with usage, maintenance, and troubleshooting many of the following technologies/ applications:

Mandatory:

· TCP/IP networking

· WAN, LAN, VLAN, WLAN

· Cisco routers and switches

· Cisco VoIP systems and phones

Desirable:

· Zebra/Motorola/Symbol wireless terminals and access points

· Wavelink Avalanche management software

· Thin client terminals

· Zebra thermal transfer printers

· IBM 6400 printers

· IBM i (OS/400)

· Uninterruptable Power Systems

· Category 5/6 data cabling systems

· Telco voice and data provisioning

· Microsoft Visio

Performance Competencies

· Oral communication proficiency

· Written communication proficiency

· Interpersonal skills

· Time management skills

· Strong organizational skills

· Documentation skills

· Personal work ethic

· Building rapport/team player

· Sensitivity to division schedules

Additional Information:

All your information will be kept confidential according to EEO guidelines.

IND-SF