Stability. Growth. Teamwork. Independence.
In a career at Core-Mark you can count on getting the encouragement and freedom to grow professionally with the support of an established company and a caring work family.
We have an exciting opportunity at our Core-Mark Milton, ON Division!
Core-Mark International Inc. is one of the largest and most valued marketers of fresh and broad-line supply solutions offering a full range of products, marketing programs and technology solutions to over 24,000 traditional convenience stores, drug, grocery and specialty stores selling consumer packaged goods across North America.
We are hiring for a permanent full time Customer Service Representative reporting to the Customer Service Manager. We are located at 8030 Esquesing Line, Unit #1 Milton, ON L9T 6W3. The successful candidate will process customer orders via phone, fax, email and electronic orders (EDI) and web-ordering to enter and investigate customer claims for shortages, overages, mis-picks and requests for return.
Must be willing to work Monday to Friday OR Sunday to Thursday 8:00 am to 5:00 pm (hours may be adjusted to meet business requirements)
Competitive starting compensation
3 weeks’ vacation
Full benefits package
RRSP company matching program
Leadership Development Program
Employee Assistance Program
Tuition Reimbursement Program
KNOWLEDGE, SKILLS AND EXPERIENCE
Strong Customer Service skills, including demonstrated ability to handle challenging customers and repetitive tasks within a call centre environment.
Previous experience with processing and creating reporting through internal systems
Experience within an inside sales and order desk environment an asset
Experience in distribution an asset
Proficiency in MS Office, must be able to use advanced Excel, experience with pivot tables and vlook-up an advantage
AS400 experience or similar database system (SAP) an asset
Ability to communicate in a professional manner
Ability to function well under pressure
Attention to detail and problem solving abilities
Organizational abilities with strong sense of urgency and follow up skills
High School Diploma/ GED
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Criminal background check, References and/ or Employment Verification are a condition of employment.
Core-Mark is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a HR representative.