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Client Care Representative

Burnaby, Canada; Job Reference ID: CLIEN05516
Company Description:

Core-Mark is a Fortune 300 company and leading distributor of fresh food and packaged goods to the convenience retail industry across the United States and Canada. Our 130-year legacy is built on embracing new challenges, delivering new solutions, and always supporting our customers and each other. Our success comes from both the power of our individual team members and working together as a team.

Our Client Care Representatives provide our customers prompt and courteous service, and act as a liaison between customers and other departments.

* This is a full-time position, Monday to Friday from 7:30am to 4:00pm.

Responsibilities

  • Process customer orders via phone, email, fax, electronic orders (EDI) and web-ordering;
  • Utilize internal data systems to maintain scheduled reports;
  • Create new reports, as required, for the business;
  • Enter and investigate customer claims for shortages, overages, miss-picks and requests for return;
  • Offer customers technical support for handheld ordering units when trouble shooting is required;
  • Communicate late run information to customers and the sales team;
  • Work cross-functionally with other departments to resolve customer inquiries;
  • Provide backup support to the receptionist, as required;
  • Filing;
  • Comply with all Health and Safety policies, procedures, and applicable legislation.

Education and Experience Requirements

  • High School Diploma or General Education Degree (GED);
  • Related experience considered is considered an asset.

General Requirements

The successful candidate will have the following qualifications:

  • Proficient knowledge of Microsoft Office;
  • Ability to multi-task and work well in pressure situations;
  • Ability to communicate effectively and in a professional manner;
  • Strong customer service skills;
  • Ability to deal with repetitive tasks.

NOTE: This is not necessarily an exhaustive list of responsibilities, requirements, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

Pre-employment screening, including a criminal background check and employment verification, are a condition of employment.

Qualifications